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STORE POLICIES

  • AVAILABLE IN-STORE vs. AVAILABLE FOR DROP-SHIPMENT

    Items listed as "Available In-Store" are physically in stock, and ship directly from our inventory. Items listed as "Available for Drop-Shipment" are not physically in stock, but are readily available in our distribution networks. We only drop-ship with distributors that have a reputation for fast shipping, and as a result, most shipments will arrive within 2 - 4 business days from the day we receive a copy of your dealer's FFL. However, firearm purchases (and some other products) from the following manufacturers can take up to 7 business days if they are being drop-shipped: Beretta, Browning, Glock, Moultrie Feeders, Ruger, Sig Sauer, Smith & Wesson, Springfield, TCA, Tikka, Trijicon, and Walther. Please note that these shipping delays ONLY apply to drop-shipped orders, and are not applicable to inventory we stock.
  • PURCHASING FIREARMS ONLINE

    We are prohibited by law from shipping firearms to your house. For that reason, firearms purchased online may picked up at our store or shipped to an FFL (gun store) near you. We will contact and verify the FFL you select during checkout before we ship your firearm(s). If your dealer is slow to respond to our request for a copy of their FFL, it may cause a delay in shipment.

  • TRANSFER FEES

    Many dealers will charge a transfer fee, typically ranging from about $20 - $50. HandGun Haven has no control over the fees your dealer charges, nor do we know what fee they will charge. Please contact your dealer to inquire about any applicable transfer fees prior to placing your order. Any transfer fee, pickup fee, delivery fee, or any other fee that your dealer may charge are between you and your dealer, as per whatever pricing you and your dealer have agreed to.
  • PRODUCT PHOTOS

    Many of our product photos are provided by their respective manufacturers, and we can not guarantee they will match the physical item exactly. For specific features, info, and included accessories, please read the product descriptions, and do not rely solely upon the product photos.

  • RETURNS

    If you are not satisfied with your purchase, please contact us immediately.
    Email: sales@handgunhaven.com
    Phone: 801-746-9397

    We stand behind every firearm we sell, and if for any reason you don't like your gun, within the first 30 days we will give you your choice of a replacement, exchange (refund/pay the difference in value), repair, or refund (subject to availability). Some restrictions apply. Full details can be found here.

    Holsters, magazines, and other accessories may be returned within 30 days of purchase for a full refund.

    Sales on the following items are final: 

    1. Special orders on item types we do not normally stock - unless the item was received defective
    2. Products sold "as is".
    3. NFA (class 3) items, such as suppressors and machine guns.
    4. Ammunition & other consumables
  • USED FIREARMS

    All used firearms are sold as is, and may not be returned. Some manufacturers will honor warranties even if you are not the original owner. Please contact the original manufacturer for all warranty information requests on used firearms.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state laws and regulations before ordering. 

    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Under no condition will we swap magazines or other components to make a firearm legal in your state.

For firearm purchases, The Bureau of Criminal Identification (BCI) will charge a $7.50 Background Check Fee to all Utah Residents who do not posses a valid Utah Concealed Firearm Permit. As we do not know whether or not you have a valid permit, this fee is not collected by our website, but it will be required to be paid at the time of pickup if you are a Utah Resident who does not possess a valid Utah Concealed Firearm Permit. We are required to collect this fee as per U.C.A. § 76-10-526.12(a)(i), which states "All dealers shall collect a criminal history background check fee which is $7.50."

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL). A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders are shipped promptly, often on the same or following business day. Please note that during times of high volume, or if your dealer is slow to respond to FFL requests, shipment delays may occur. Please allow us up to 7 business days for such cases. For items that will be drop-shipped, please allow us an additional 1-2 business days for processing.

    Tracking numbers are automatically forwarded to you whenever available.
    Please Note: For firearm purchases, tracking only indicates when the package has been received by us or by your dealer, NOT when it is ready for pickup. To avoid unnecessary waiting, please allow us or your dealer a minimum of 3 working hours after the package has been received to complete the legally required acquisition process.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

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